Great British Casino Responsible Gambling

At Great British we take responsible gambling seriously. We want play to remain an enjoyable, controlled activity, and we provide practical tools and guidance to help you stay in control. If you ever feel play is becoming a problem, we encourage you to use the controls below and contact our support team for help.

Player protection principles

We base our approach on clear, practical steps to reduce risk and support safe play. That means giving you simple controls, sensible information about play behaviour, and access to help when needed. We treat any request for assistance or restriction promptly and respectfully.

Activity-control tools

You can manage your account settings to limit your play. Common tools include:

• Deposit limits - set a spend limit for a day, week or month.
• Loss limits - cap the amount you can lose over a chosen period.
• Session time limits and reality checks - set reminders or automatic session end times.
• Temporary account breaks - short-term pauses from play for a set number of days.
• Self-exclusion - block access to your account for an extended period or permanently.

How to set deposit and loss limits

Deposit and loss limits can be set from your account settings. Choose daily, weekly or monthly limits and confirm the change. Limit decreases usually apply immediately. For increases or removals there may be a waiting period so you have time to consider the change.

Time limits and session controls

Use session timers and reality checks to keep track of time spent playing. You can opt in to receive periodic notifications showing how long you have been playing and how much you have spent during a session.

Self-exclusion and account breaks

If you need to step away for longer, self-exclusion lets you block access to your account for a period you choose. Options typically include short intervals and longer periods such as six months or permanently. During self-exclusion we will close your account and stop all marketing contact.

Recognising signs of problematic behaviour

• Spending more than you can afford.
• Chasing losses or increasing stakes after losses.
• Neglecting work, family or social commitments because of play.
• Difficulty stopping or taking planned breaks.

Practical tips for staying in control

• Set and stick to deposit and time limits before you start.
• Use session reminders and take regular breaks.
• Only gamble with money you can afford to lose.
• Keep a record of spend and time to review your behaviour.
• Consider self-exclusion if you find limits are not enough.

Professional help and support organisations

If you need further support, please contact our team via [email protected] or consider contacting specialist organisations such as GamCare, GambleAware, Samaritans or Gamblers Anonymous UK for confidential advice and treatment options. If you are in immediate danger or need urgent medical help, contact emergency services.