User Terms and Conditions

This page sets out the terms and conditions that apply when you use the Great British platform. It explains the relationship between us and our users, the rules that govern account use, and the basic operational principles for promotions, deposits and withdrawals. By registering or using the service you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that takes place under your account. Keep your username and password secure and tell us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, abuse, multiple accounts or breaches of these terms.

Accounts should contain accurate and up-to-date personal information. We may require you to verify your identity and address before allowing certain activity, including withdrawals. Failure to provide requested documentation may result in restrictions on your account.

Eligibility requirements

To open and use an account you must be at least 18 years old and be located in a jurisdiction where participation is permitted by local law. You must not use the service on behalf of someone else or allow another person to use your account. We may refuse or restrict access where local rules or our policies prohibit registration.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. Prohibited activity includes attempting to manipulate games, collude with other players, launder funds, or use unauthorised software. We may take action, including account suspension and retention of funds, where prohibited or suspicious activity is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general terms. Wagering requirements, eligible games and expiry periods may vary by promotion. We will publish the rules for each offer and you must meet those rules to qualify. Bonuses may be withheld, adjusted or cancelled pending verification or where we reasonably suspect abuse.

Deposits and withdrawals

We accept payments through third-party providers. Deposit methods available to you will be shown in your account. Withdrawals are subject to verification checks and any applicable minimum or maximum limits. We will attempt to process withdrawals using the same method used for deposits where possible, subject to provider availability and regulatory requirements.

We may place temporary holds on withdrawals while we complete identity or security checks. Fees, processing times and limits depend on your chosen payment method and may change from time to time.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve the matter promptly. If a dispute cannot be settled through our complaints process we may offer independent dispute resolution where applicable. Nothing in these terms prevents either party from taking action in the courts where permitted.

Updates to terms and conditions

We may update these terms to reflect changes in law, regulation, or our services. Notice of material changes will be provided via your account or by other reasonable means. Continued use of the platform after changes are published constitutes acceptance of the revised terms.